We strongly recommend that the given products are used solely by licensed professionals who are trained and experienced with these products.
We don’t have information about the medical histories and health conditions of our customers that’s why we don’t offer any instructions to manage or on usage of our products, medical aesthetics and devices.
We also recommend to kindly consult a medical professional for any doubts or concerns about the usage of these products.
Kindly be aware, for any damages or any reaction due to the improper usage of these products, Dermics cannot hold responsibility.
Our products are carefully handled and stored in warehouse fully equipped with refrigerators. These refrigerators store botulinum toxins at the temperature of 2° C to 8° C.
The room temperature of the warehouse is monitored and maintained. Any changes in the temperature are detected by an electronic thermostat.
Once toxins are dispatched, it is strongly recommended to store them in the fridge rather than in room temperature or freezer. Innotox is the only botulinum toxin that can resist in temperature up to 40° C, if stored in a closed bottle.
Note: It is never recommended to store toxins once the bottle is opened. If necessary, then keep the open bottle in the fridge and use it within a week.
The toxins are packed in a styrofoam box with ice packs. In case if the ice packs are melted during the shipment, the temperature remains below 8°C, as the package is well insulated and no air can get inside it. This temperature is acceptable for up to 7-8 days.
For products like Innotox, manufacturers have informed that it is already diluted, has heat resistance and can be stored up to 40°C. It is still highly recommended that the products to be stored in the fridge upon receiving.
Product description is provided with every package, which contains all information. Contact us for any issues regarding the storage process.
If the product is stopped or seized in customs, you can contact the local customs office and request them to release the package, by paying the import fee or you can reject it so that it can be returned to the sender.
After receiving the returned package, we will ship the package again for free or we will refund the product amount, as per the customers preference. The customer will be charged for shipping cost only.
For refund, original delivery fee will be deducted from the total amount.
Note : Refund will only be initiated if the returned package is received, we would not take the responsibility of seized products.
Orders might get delayed due to incorrect information or lack certain details such as Full name, phone number, email, wrong address, out of stock products, customs and regulatory inspections, delivery change / interference.
Order will only be processed once the information is received and the problem is restored.
We will not be responsible for delay in orders due to customer’s unresponsiveness. Package will only be delivered after all necessary information or details are received.
The payment screen takes a certain time to complete the transaction, however if the screen is refreshed too soon or any technical fault comes in between. It might also be quite possible that the order is placed twice.
In such a case, our warehouse team and customer service contacts the customers and confirms about the duplicate order.
In case you are charged twice for a single order, Please contact us immediately at firstname.lastname@example.org. We will restore the problem as soon as we can.
Our website shows all prices in USD. To process the payments during checkout, our website uses YooMoney which is the biggest Russian online payment system operated by the Russian technology corporation Yandex.
Hence at the final checkout page, you see the exact amount converted to Russian rubles.
*The currency exchange rate fluctuates every day.
The currency exchange rate is: $1.00 = ₽75.00
Your order total amount is $100.00
That converts to ₽7500.00 (100 x 75.00 = 7500)
The invoice will be sent to you by email from Yoo/Yandex, it will show the amount that was charged in USD.
Your bank statement will show either "YM Retail" or "YM Shop"
Our online payment service, YooMoney accepts credit and debit cards (Visa, MasterCard, Maestro, American Express, JCB, Diners Club, MIR)
Some banks might decline international transactions by default.
Following the steps below might help in completing the transaction:
Clear all cookies from the browser.
Create a new order. The transaction should have a new order number.
Before proceeding with the payment, call your bank and authorize the payment.
Stay on the line and try to make the transaction. The bank representative should see the incoming transaction for YM Retail/YM Shop and be able to authorize it.
The first payment once gets successful, all future transactions will get completed without any issues. However, if the transaction still fails, then try a different card from another bank or wait for 24 hours and try again.
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I have never had any issues ordering from this company. Communication has been prompt and so has the shipping. Payment system is easy and safe as can be. All of their products are packaged safely and accordingly. Thank you for being consistently reliable Dermics!